Wholesale Return & Refund Policy

Last updated: July 2026

Wholesale Sales Are Generally Final

Because Viva products are sold for resale, wholesale orders are generally final. We accept returns only as described below.

Damaged, Defective, or Incorrect Shipments

If your order arrives damaged, defective, or incorrect, notify us at accounts@vivahealthco.com within 7 days of delivery with your order number and photos. We will replace the affected product or issue a credit. Damaged product must be kept in its original packaging for possible carrier inspection.

Unopened Returns

Requests to return unopened, unsold product in original sealed packaging must be submitted within 10 days of delivery. Approved returns are subject to a restocking fee of up to 20% and require a Return Authorization from us before shipping. Return shipping is the reseller’s responsibility. We do not accept opened, used, marked, or expired product.

Not Returnable

Marketing materials, promotional or closeout items, and any product past the return window are not returnable.

Refund Processing

Approved refunds or credits are issued after we receive and inspect the returned product, typically within 10 business days.

Return Authorization Required

No return will be accepted without a Return Authorization number. Contact accounts@vivahealthco.com to request one.

Contact

accounts@vivahealthco.com · 7901 4th St N STE 300, St. Petersburg, FL 33702.

These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease.